Delhi Metro Guide
How to Use Delhi Metro
Step 1: Buy a Token or Smart Card
Visit the ticket counter at any metro station to buy a token for your destination, or purchase a Smart Card for hassle-free travel. Smart Cards can be recharged and used across all lines.
Step 2: Security Check
All passengers must go through security screening. Bags and belongings are X-ray scanned at the entry point.
Step 3: Entry through Gates
Place your token or tap your Smart Card on the reader at the automatic fare collection (AFC) gates to enter the paid area.
Step 4: Board the Train
Follow the signs to the correct platform. Check the direction of the train before boarding. Mind the gap and allow passengers to exit first.
Step 5: Exit at Destination
Drop your token in the slot at the exit gate, or tap your Smart Card on the reader to exit. Ensure you have sufficient balance on your Smart Card.
Metro Rules & Etiquette
- Queue up while boarding and deboarding the train
- Allow elderly, women, and differently-abled passengers to board first
- Do not block the doors
- Keep the metro clean - do not litter
- Smoking, eating, and drinking are strictly prohibited inside trains and stations
- Do not cross the yellow line on the platform
- Use the ladies' coach (first coach) reserved for women
- Do not play loud music or create disturbance
- Pets are not allowed inside metro trains
- Carry valid ticket at all times - fare evasion is punishable
Travel Tips
- Use a Smart Card to save 10% on every journey and avoid queues
- Travel during off-peak hours (12 PM - 5 PM) for a comfortable journey and 20% discount
- Sundays and National Holidays offer Rs 10 discount on token fares
- Keep your Smart Card safe - a damaged card will not get the Rs 50 security deposit back
- Tourist Cards (1 Day / 3 Days) are ideal for sightseeing
- Check the route and interchange stations before starting your journey
- Use the Delhi Metro mobile app for live train information
- Park your vehicle at metro station parking for last-mile connectivity
- Feeder buses are available from major stations to nearby areas
- Free Wi-Fi is available at select stations
Facilities for Differently-Abled Passengers
Delhi Metro is committed to making travel accessible for all passengers:
- Lifts and escalators at all stations
- Tactile paths for visually impaired passengers
- Wheelchairs available on request at Customer Care
- Reserved seats for differently-abled and elderly passengers
- Low-height ticket counters at major stations
- Accessible toilets at select stations
- Announcements in both English and Hindi
- Wide AFC gates for wheelchair access
Safety & Security
- CCTV cameras at all stations and inside trains
- Security personnel and CISF personnel deployed at stations
- Emergency alarm buttons inside trains
- Fire extinguishers at all stations
- Emergency exits clearly marked
- Helpline number: 155370
- Ladies' special coach with dedicated guards
About Delhi Metro
The Delhi Metro is a mass rapid transit system serving Delhi and its satellite cities of Gurgaon, Noida, Faridabad, Ghaziabad, and Bahadurgarh. It is the largest and busiest metro in India and one of the largest in the world.
The network consists of multiple colour-coded lines with over 250 stations, covering a distance of more than 350 km. Delhi Metro is known for its cleanliness, efficiency, and punctuality, and is often ranked among the best metro systems globally.
Construction of the Delhi Metro began in 1998, and the first section (Shahdara to Tis Hazari on the Red Line) was inaugurated on December 24, 2002. Since then, the network has expanded rapidly in multiple phases.
Delhi Metro Rail Corporation (DMRC) operates the metro system and is a joint venture between the Government of India and the Government of Delhi. The Aqua Line is operated by the Noida Metro Rail Corporation (NMRC), and the Rapid Metro in Gurgaon is operated by IL&FS.